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by Samantha Marquez, on Jun 24, 2020 2:29:53 PM

Before the pandemic began, most local government agencies could communicate with constituents daily and in person, almost always through trusted surrogates: principals, police officers, teachers, firefighters, and front-office staff. For …

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Topics:Public AgencyEducationSchoolsSocial MediaCrisis CommunicationsCOVID-19